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  • Ours  .  10/19/2011

    MEET OUR NEW CLIENT

    Animal Care

    Some people decide to adopt a new pet. We went a step further recently and decided to adopt a whole menagerie. One new pro-bono client is Animal Care and Control, the San Francisco city agency that rescues and finds homes for a veritable Noah’s Ark of animals. Cats, dogs, birds, rats, snakes, bears (yep). . . every creature out there, including, of course, chinchillas, like Tobin.

    The ACC faces a big challenge in getting recog- nition for the amazing work they do. By contrast, everyone knows of the SPCA. Yet few people know that the SPCA only accepts dogs and cats, and only in limited numbers. The ACC is the only organization in San Francisco that accepts every

    kind of animal, with no limit to the numbers they accept. Our mission is to get the word out—drive awareness of the incredible work the ACC does. And drive donations at much higher levels, as well.

    While we’re offering our services for free, a client could hardly be more rewarding. Or dangerous, as the ACC clients usually arrive at meetings with at least one impossibly adorable, eager-to-be-adopted creature in tow.

    So the next time you’re visiting, don’t be surprised if you see an office python, parrot, kitten, and puppy.

    Just not all together.

  • Ours  .  02/11/2011

    GET ME 30 ROCK! OR, WHO WANTS TO BET THIS WAS DONE IN HOUSE?

    nbv

    There’s a lot of bad advertising out there. But I was blessed to be able to find my pick for the worst ad for all of 2011 right across the street from our offices. What good fortune!

    Now, journalism is a tough gig these days. My empathy for the news bureaus, local or otherwise, is significant. Ratings are down. On-demand video is crushing. Kids don’t know what News is. We get it.

    But, and excuse my francais, what the hell were they thinking?

    At this point, I should mention, I have this dream, probably illusory, of having this post circle the globe enough times so that it finds its way to the desk of the actual, not 30 Rock, head of NBComcastic. (Hopefully, the real CEO’s reaction won’t mimic Baldwin’s character, which is to say, fuel up the company jet, fly west and take Christina on a date.)

    But let’s get back to this so-called advertising. Channel 11 is, or was, what I thought was the Bay Area’s Quality Bearer, the well-funded local NBC affiliate. Do they leverage their Peabody awards? Their local Emmys? The quality of that investigative report on BALCO labs? Their homegrown reporters? Even, how they rank #1 with their interns?

    No, no, no. We’re Channel 11. Home of the Hotties.

    Ignore how this is playing externally (at least, in the School of Thought offices). Let’s consider how this fine campaign is going over internally, with the rest of the team:

    Laura Garcia-Cannon, one of the morning news anchors, was recently the Associated Press Reporter of the Year. She’s won multiple Emmy and AP awards for her reporting and writing.

    Jessica Aguirre has earned Emmy awards for her series on the struggles faced by migrant children and for a series on child molesters. Her series on Cuban boat people trying to make it to the U.S. won an Associated Press award. She’s on the boards of numerous charities and is a member of the National Academy of Television, Arts and Sciences.

    Yes, yes, that’s all well and good—how do they look in an evening dress?

    No doubt, the team’s morale is soaring.

    And yes, I’m not oblivious to the fact that there’s an enormous double standard at play in broadcast journalism. It’s an ugly market dynamic. But who in their right mind would make it the lead?

    I’ve worked at agencies, and I’ve worked in-house. Obviously, my skills and experience are the same in either location.

    But there’s a slight but important distinction. On the outside, one gains perspective. There’s the critical separation between the teams. If the Emperor shouldn’t be wearing underwear—I don’t mean, go Commando—you’re often more able to raise the hand and say so.

    That should be the role. What’s best for the client.

    Somebody please drop us a note, when Channel 11 learns how to do some good-looking advertising.

  • Ours  .  05/22/2010

    THE CENSUS SHOULD BE THIS INTERESTING (HMMMM).

    hand held iPad survey

    Trade shows are a fact of life. I can’t count the number I’ve attended. No matter the industry, it seems like a virtual certainty that booth traffic is never quite as high as anybody would like.

    Recently, our client Milliman asked us for some ways to improve their presence at a conference in Chicago. These professional events are particularly challenging, because the environment is constrained, and attendees are there principally for the breakout sessions, rather than the exhibits. (Economists and lectures, who knew?)

    In any event, School of Thought was asked to come up with a better solution that either the worthless 87¢ pen giveaway, or, on the other end of the spectrum, the $20k sponsorship of an equally forgettable lunch.

    We had our work cut out for us, to be sure.

    Our solution was threefold. First, we designed an elegant invitation that was delivered under the door of any hotel guest attending the symposium. The twist? Our invite was to a Black Swan Event—the economic equivalent of the Perfect Storm: a 50% market crash, combined with runaway inflation and a class 5 hurricane thrown in for good measure.

    It was catnip to many of these economists.

    Second we created the TheBusinessofRisk.com, where Milliman consultants live-blogged the event, providing their unique take on each day’s events.

    But the center of our effort took place on the floor and hallways of the Symposium, as we invited people to participate in a brief survey on economic trends in business.

    There was, after all, no shortage of opinions in the room.

    Of course, nobody likes to be bothered with a survey while they’re busy. So we added some interesting elements. Like using an iPad as our input device—and letting people fill in their own entries.

    The other intriguing aspect of the survey was that when each respondent was finished, their entry was immediately beamed back to the booth over a Bluetooth network. The live results were presented in dynamic animated graphs on a large flat screen.

    To see how their responses compared to everyone else’s, survey respondents were encouraged to drop by the booth. Turns out, economists like to see how their answers compare with their colleagues, because traffic at the Milliman exhibit was up significantly.

    Our expectations were modest. We weren’t sure that an asteroid striking the convention center could affect this jaded, hyper-educated crowd. But all told, nearly a third of all Symposium attendees took our survey, and nearly half visited the blog. Meaning more than half had an active engagement with the Milliman brand. Milliman consultants received new leads (the year before they got none), and there was even industry press coverage.

    No sweepstakes. No cheap tchozchkes. Just some information…of value.

    Proof perhaps that thoughtful communications still work. And that occasionally, it’s still possible to get economists to agree about something.

  • Theirs  .  04/19/2010

    THE RETURN OF THE MAN’S MAN.

    chuck bronson, a man's man

    What was that song that went, “where did all the cowboys go?” It might have been the Dawson’s Creek theme. Unimportant—but we might have her answer. It appears that many of the “cowboys” have been busy gelling their hair within an inch of its life, trying out for reality shows, and tacking man- onto of a host of products and treatments that used to be exclusively for women (man-bag, man-facial, meggings—those are leggings for men). In this humble opinion, it’s all gone very wrong.

    Yet, if current advertising is any indication, the man’s man is making a comeback.

    Dockers’ new ‘Man-ifesto’ harkens to the days when men “wore the pants.” When women rarely had to open their own doors and little old ladies were cordially escorted across the street. But with every disco song and non-fat latte, “men were left stranded on the road between boyhood and androgyny.” No more! Dockers encourages men to “answer the call of manhood,” and reclaim the pants (i.e. Dockers khakis). A stretch? Sure. But we appreciate the sentiment.

    Poke London helped FCUK launch its own “Manifesto,” a design-savvy blog that not only showcases its men’s collection, but also provides tips and guidelines for proper masculine living. Things like the cultivation of sophisticated facial hair and what kind of umbrella the urban gentleman might be most happy with on a rainy day. Note: it dispenses alcohol.

    And our personal favorite, the Old Spice “The Man Your Man Could Smell Like” campaign. These tongue-in-cheek ads strongly suggest that the road to manhood is paved by rigorous and rugged personal grooming. And that means no more lady-scented body wash for you, man. Old Spice thinks you ought to smell more like “jet fighters and punching.” And they’re not the only ones.

    Beyond advertising, there are a few other cultural indicators that the man’s man is back on the rise. There’s all that facial hair out there, for one thing. New York Magazine recently presented a guide to the Urban Woodsman—the guy who “dresses like Bunyan, acts like Thoreau, and works in marketing.”

    The first hint that the overly-shellacked pretty boy wouldn’t/couldn’t last might have been last summer when The New York Times covered the proliferation of potbellies amongst the cool crowd, in a piece entitled “It’s Hip to Be Round.” “Like manscaping, spray-on tans and other metrosexual affectations, having a belly one can bounce quarters off suggests that you may have too much time on your hands,” says Guy Trebay.

    So, is all this to say that men are returning to traditional definitions of manhood? Perhaps. At any rate, any trend that makes guts fashionable gets a hearty School of Thought endorsement.

  • Ours  .  03/25/2010

    WE FINALLY FOUND TOM.

    School of Thought party scene

    And the camera. Which is great, because now we can share with you the magnificence that was the School of Thought Anniversary/Launch/Holiday Soiree – without a debilitating hangover.

    In a nutshell, it was everything a party should be: full of friends, who are full of delicious food and alcohol, in a space that makes you feel cooler than you are, with a DJ spinning tracks that perfectly capture the mood. If pressed to pick a highlight, we might say that having gourmet brick-oven pizza prepared on site by Rosso was tops. But it’s hard to decide.

    The Catherine Clark Gallery provided the ideal backdrop to our affair with an aptly titled exhibit, Everything Will Probably Work Out Ok (you have

    no idea how often we say this), by local artist Anthony Discenza. Our two “Mad Men” gave heartfelt speeches. There was even an RSS feed projecting amusing tidbits about our guests along the back wall (which, we might note, was not as easy as anticipated).

    As the night came to a close and we all stumbled, blurry-eyed, out into the night, we unanimously agreed that it was perhaps one of the best parties ever thrown. But maybe, like any proud parent, we loved it especially because it was ours.

    The complete photo gallery can be found on the School of Thought Facebook page. Well, those suitable for public consumption anyway.

  • Meanwhile  .  01/29/2010

    WHY YES, WE DID MANAGE TO OVERBOOK LIKE A THIRD-RATE AIRLINE.

    online invitation guest list

    When planning a party, it is typically wise to book a venue that can accommodate all of your guests. Sage advice, that we here at School of Thought may have taken a bit too lightly when inviting 354 people to join us for our 1st Anniversary-slash-Launch-slash-Holiday Soiree—in a location meant to hold 100.

    Some things to keep in mind for the future:

    1) Do not send out a single invitation until all hosts [she means, ‘Tom & Joe’—Editor] have firmly assembled their guest lists.

    2) Do not tell the caterer that you expect 70-90 guests on the assumption that over two-thirds of your invitees will send their regrets. Free drinks and food. People come. Who knew.

    3) Do not try to delete invites already sent through an online-invitation service in hopes that you can stop people who have not yet replied from RSVP-ing. You cannot un-ring the bell. We tried.

    In the end it turned out great. Pictures coming soon. As soon as we find the camera. And Tom.

  • Theirs  .  01/18/2010

    THE NEW DOMINOS CAMPAIGN. YES, UNBELIEVABLY, BETTER THAN A C+.

    Dominos pizza employees

    I’m impressed with the new Domino’s work. Here’s why: it’s gotten a brand that’s completely removed from my consideration set back on the radar. After all, I can’t remember the last time I had a slice of Domino’s pizza. Their brand position seems to have been, it simply couldn’t get much worse than this.

    Remarkably, with their new campaign, Domino’s is acknowledging this perceived truth. For a marketer, this takes some real resolve, which means it almost never happens. Admitting the shortcomings, however painful or difficult internally, has a remarkable effect externally—it neutralizes the vitriol we have towards the brand.

    To be honest, watching the Domino’s executives on the new commercials, wincing as focus group respondents ripped into their wares, I actually felt some empathy. This, from the guy who heretofore would’ve turned down a complimentary slice.

    Jon Steele makes the case in his book that it’s critical to note the relationship the consumer has with both your product, and with the category at large. If you’ve got credibility problems [Vista], you aren’t going to get anywhere talking past the issue. Honesty, as Mom would say, is still better than a kick in the teeth. Mom’s a rebel.

  • Theirs  .  01/12/2010

    IS IT AWESOME?

    the official seal of awesomeness

    HBR featured an article on their blogs way back in September, called The Awesomeness Manifesto, by Umair Haque. It struck a chord here at School of Thought. Because we like awesome—we’re all about awesome.
     
    What is awesomeness? Awesomeness happens when thick — real, meaningful — value is created by people who love what they do, added to insanely great stuff, and multiplied by communities who are delighted and inspired because they are authentically better off. That’s a better kind of innovation, built for 21st century

    economics.

    For those who need a guide (we tend to need guides), consider this:

    The Four Pillars of Awesomeness

    1) Awesome stuff is produced ethically

    2) Focus on creativity and you will make insanely great stuff

    3) Love what you do

    4) Create real, meaningful, and sustainable value

  • Meanwhile  .  01/01/2010

    OKAY WHO’S GOT THE AGENDA?

    war room image

    Joe and I have worked for some big organizations. McCann’s San Francisco office, my home for nearly four years, was the largest shop on the West Coast, with nearly 700 people. At its height, Agency.com had 1800 people, ostensibly working together in one collective. When I was at Ogilvy in NY, the agency seemed to take up most of a skyscraper, with a cafeteria that could serve hundreds at a time.

    This, to me, is the communications equivalent of World War I. Thousands of people in the trenches. Incredible, senseless waste. And leadership a helluva long way off, probably out of touch.

    I’m not able to thrive in an environment like that. Not knowing half of my coworkers by name. Sitting in a conference room with, I kid you not, 45 people, (which has happened). Perhaps it’s me. According to Gladwell’s The Tipping Point, it’s not.

    Robin Dunbar, an anthropologist and evolutionary biologist, found that the number of social contacts primates have seems to be proportional to the size of their neocortex.

    Based on the neocortex in humans and looking at historical data, Dunbar theorized that the maximum effective social group size is about 148. This, in part, explains why the military and some companies (most famously W.L. Gore, the maker of Gore-Tex) create autonomous units of no more than 100 to 150 people.

    Any more than that, Dunbar relates, and people simply can’t operate effectively.

    So that’s it. We draw the line at 150. Which means, if Joe agrees, we’ve only got 147 remaining hires. This should be simple, if they’re as great as Alexis.

    After all, ultimately, for each respective client or brand, there’s only one campaign needed. If you can’t get there with two or three teams, you’ve either got the wrong teams, or some poor direction.

    Anything more, and you’re back in the trenches. Which is to say, a great waste.